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Helping organizations succeed through
customer service performance and leadership |
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Helping organizations succeed through
customer service performance and leadership |
World-Class |
The World Leader in Customer Service Training and Consulting |
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Customer Service Blog
Join Shaun Belding, as he tours the world in search of world-class customer service! Recent Post: Customer Service and Business Consulting Customer service audits and assessments Customer Service Training
Dealing with Difficult People and Situations
Customer Service Leadership & Management Training
Measure your customer service performance
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What We Do Belding Skills Training & Development consults with organizations to create customer service programs and processes which measurably improve both internal and external customer satisfaction. We customize and deliver high-impact, effective workshops and training programs in customer service, client service and the leadership functions that support a customer-focused business.
We can show you how to better recover from customer service failures, more effectively deal with difficult customers, and consistently create memorable customer service experiences. Contact us to find out more. What is Customer Service? Achieving World-Class Customer Service requires strong service leadership, skilled management, effective teamwork, and skilled, caring and motivated people on the front line. Customer service representatives need to be supported by customer-centric processes and standards which are championed by effective management and strong leadership. Our Customer Service Training Solutions
If you are looking to better deal with difficult internal customers or external customers, we can customize and deliver a World-Class training program based on Shaun Belding's international best-selling book, Winning with the Customer from Hell - a survival guide. Customer Service Consulting Solutions
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Special offer for all Winning at Work Subscribers:
Until September 30 you can purchase Winning with the (Customer, Employee, Caller) from Hell books for Don't have your free subscription to Winning at Work? It's not too late. Learn more by following this link. Follow Shaun Belding on Twitter!
Our Services Learn more about our customer service, internal customer service and customer service leadership training programs:
Watch a video of Shaun Belding's famous customer service story: Luanne
Difficult Customers? Mean Managers? Tough Employees? Nasty Coworkers? Sign up for our free weekly newsletter!
Tips, techniques and tools for dealing with Coworkers, Bosses, Employees, Callers, Customers, Clients & More! Customer Service Articles and Useful Links Belding's Customer Service Report Read Shaun Belding's Keynote: "The Truth about Customer Service Training" How important is customer service and service recovery? Read Shaun Belding's white paper Free Customer Service and Workplace Resources
Are you a World-Class Customer Service Trainer? Belding Skills Training & Development is always looking for dynamic, fun & entertaining customer service trainers and training partners in the US, Canada and globally. Email us at info@beldingskills.com |
Here's what our customers have to say about our training programs: “This is the best training we have ever had." "The beauty of your World Class Customer Service training programme lay not only in its simplicity, but by its delivery as well. You have succeeded in motivating the staff. This could only have been done by someone who understands people, their fears and their joys. Although the primary aim of the programme was to raise performance (sales were up 24.5%), it also succeeded in making people feel good about themselves!" “It was a pleasure working with you from start to finish. Your ability to follow-up and deliver on promises made is truly appeciated.” “Outstanding! Highly informative, outstanding usable customer service knowledge and fun to boot! Thanks!” “The presentation gave me insight to what I didn’t know about other peer – coworkers. I learned to value their contribution even more. I always thought the term ‘team-work’ was overrated. I changed my mind today” |
Customer Service News Tracker - May 2010: Canadian shoppers tend to be more loyal to their primary retailers than people in other countries.(More) |
Retail Customer Service Training
We can help you measurably improve your customer service levels to retain your customers and grow your customer base.
World-Class Customer Service, as we define it, is the process of consistently communicating to every customer - whether it is an internal customer or external customer - that they are valued, and that their satisfaction is paramount to your organization.
