World Class Retail Management Training

The skill and motivation levels of retail regional managers, district managers and store managers can dramatically impact the performance of a retail chain. Belding Skills Training & Development understands the dynamics of managing in a retail environment, and knows what it takes to be successful. Belding offers a number of programs on retail managing, coaching, motivation and setting performance standards in a retail environment. For field managers (supervisors, district managers, regional managers, etc.) Belding has powerful two-day and three-day Field Manager Training Camps that drive home key retail business and management skills.

Every retail management training seminar and workshop is specifically customized to the needs of your company.

To find out more about these and other programs for your retail organization, call us at 1-800-576-6860 (toll free) or 1-613-836-3559; or email us at info@beldingskills.com


Winning At Work!

If you've been in a customer service role for longer than a month, you have no doubt experienced a "Customer From Hell." You know - the ones that can truly spoil your whole day. There are a lot of popular but ineffective strategies for dealing with...


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Shaun Belding has a wealth of knowledge and experience to share about what it takes to provide world class customer service. Talk to Shaun about your company's needs or invite him to speak at your next function for the perfect mix of fun and information.


Customer Service and the Disney Myth

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(Reprinted with permission from the Winning at Work newsletter) Whenever there's talk about outstanding customer service, the names that inevitably comes up are Disney World and Disneyland. For good reason - they are shining examples of the success an organization can achieve by focusing on customer...



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